Network Rail. . . . .Brilliance and on time repair work

March 06, 2010

Standing at Sunningdale Station in beautiful Berkshire, one station stop from Ascot and only a half an hour from home normally fills me with a joy. If I am standing on the platform, it means normally I am on my way home. I have seen rainstorms, snow, sleet, wind whipped leaves occasionally sunshine, airplanes from Heathrow going and coming, a few sunsets and even the moon and stars as I await the train home.
My friends at Network Rail are one of the simple joys which add to the joy of traveling by train. This is the company which is tasked with the maintenance of the rail lines. A private company not quite owned, but fully subsidized by the British government in order to hide its debts from the accounts of the British nation. No, I do not make this stuff up. If in doubt, check on Wikipedia.

Of course, all of the works of man should need to be maintained and I will not claim the rail lines carrying thousands of people daily should be neglected. I can only question how any group of people can be so inept at scheduling and their ability to carry out the repairs on time for the people who actually use the lines.

Network rail had scheduled repairs for the Reading to London Waterloo line for a Sunday morning. The repair works are between Ascot and Feltham. Makes little difference, but it is about fifteen miles of rail they closed to repair a few hundred feet of track. Well, these are the stations where they have the easiest time to turn the trains around supposedly. Network Rail figured the repair works should run until 3 pm and normal train service should be restored by 3:30 pm at the latest. During this period and up until 4 p.m., they wold operate a bus replacement service for the effected stations.

I arrived at the station at 5p.m. to the station to see the signs still flashing that there were engineering works until 4 and the buses would operate until that time. This is not construed as a good sign.

The guy across the platform was already on the phone to the helpline and hearing his side of the conversation, I was filled with even less good feelings. Here follows his part of the conversation. . .

It seems the repair works were overrunning(as usual) and the help line had lost the buses. They could not tell if any buses were in operation. I know they are supposed to be running until 4p.m. Wait, it is already 5 so are they still running? So can you tell me if there is one or isn't there? He hangs up for some strange reason. Shortly after, a bus going towards London shows up. When those of us waiting for the Reading train ask, the driver can only reply. "I don't know, but you can wait by the side of the road to see if they are going to turn up."

At this point, I decide to try my luck with the help line. Boiled down conversation from their side went something like,

"We are sorry, but the engineering works have overrun. I am afraid there are no buses running. Yes, the next trains are cancelled because they can't get through Feltham. No, I am sorry, but the train crews running the trains from Reading to Ascot have all been stood down, so there is no trains from Ascot until the train from Feltham come through. Well, the next train will coming at 8:29 through Sunningdale. Well, you could go to Ascot and the next train will leave from there at 8:34. Oh, yes, you are right, that is the same as the 8:29. No sir, I can only apologize for your delay." I will leave it to your imagination, but believe it or not, I remained very nice throughout the conversation. She ended very nicely with, "Have a nice evening."

Yes of course I will. I like spending three and a half hours in 28 degree F temperatures waiting for a train that may never actually come because nobody with Network Rail management uses anything aside from their backsides to think with. Yes, I know, I am being bitter.

The train did turn up at 8:33. They were not sure if the next train would be on time or not. "Due to a fault, no real time information can be displayed." Luckily, that message came up around 8p.m. replacing the message that there was going to be engineering works and buses would replace trains until 16:00.

What is in a name?

March 04, 2010

After shortly arriving in England, being me, I would set off in random directions to do explorations. I have passed through and seen many wonderful sights. I have passed through towns and cities which I can say, I sometimes wonder about who actually decided it would be a good thing to give them the names they enjoy. True, where I grew up many towns had strange names. Most were named after Native American names for places or people. You can always tell people from southern states when they couldn't pronounce Nisswa (Niss-wha') got confused by Pequot (Pee-quot) Lakes or heaven forbid actually found the town of Nimrod on a map. People from Nimrod by the way are either fiercely proud or deny all knowledge of their origin in this town. England though seems to take this hilarity to new levels with towns such as Botley, Godalming and Dorking. A toss up, would you rather be a Nimrod or simply a Dork?
One person at work told me I should take a trip to see the castle further up along the coast going east. Confident in my ability to remember items and figuring it could not be that difficult to find, I set off the next day to find this example of British engineering and posterity.
Arriving at the ticket office of the train station, I calmly walked up and said, "I want to go to, oh crap it starts with Ar something."
The ticket seller replied, "Do you mean Angmering?"
"Yep, that sounds about right."
Paying for the ticket, the gentleman even tells me which platform and when the train would arrive. Traveling on the Southern line along part of the south coast of England changing at Barnham. Switching to the connecting train, I watch the rolling English country side and soon, a large castle rises up on a distant hill growing nearer. It looks to be surrounded by a small town and I can see a good sized church nestled with the castle. With my excitement growing, I watched as it went by on the left side of the train. However, the next stop was Angmering, so I figured I couldn't be that far off from my journey of exploration. Leaving at Angmering station, I calmly follow the signs for the town center. Walking for approximately twenty minutes, I reach the city center. I must honestly say, there is a quiet quaint village with a whole lot of nothing there.
It is at this point I see a sign pointing further up the road with a small picture of a castle. Following the sign up the hill thinking the trees and hill must really be blocking my view, I set off again in search of the castle. About a mile later, at a t-intersection in the road, I find a road sign. It is only five miles to Arundel which is of course where the first sign was directing road traffic to the castle. Deciding it was a little beyond my walk capacity for the day, I trudged slowly back down into Angmering vowing to make it to Arundel on my next day off.
When I returned to work the next day, a few people asked me how my trip to Arundel was. I calmly replied, "Oh, I didn't go. I just got on a train and picked a station and then got off and went for a walk." Well, I can say it is at least partially true. Besides, everybody was amazed.
I would make it to Arundel a week or two later enjoying myself greatly. It is only about a ten minute walk at most from the Arundel train station.
On a final note, if you ever do find yourself in Angmering, there is one of the best fish and chip shops in the town center. Maybe I should have claimed my residence in Dorking. . .

Arundel Castle

Obviously from Arundel Train Station

Bummble-Bee Holiday Travel

February 24, 2010

Everyone dreads the Christmas holiday period whether they admit it or not. Irrespective of the family members who you are attempting to be nice to in the spirit of the time of year. It may grate when you suddenly find yourself loosen your belt or pants again just when you thought the Thanksgiving bonanza had almost worn off of its unintended parts of your body. No, it seems the worst part to the holiday season is the travel involved. It matters little if you are the traveler or if you are waiting for the person who is traveling, events always seem to cast a dim glow upon the entire proceedings.
Take the example of two travelers from Reading who happen to be visiting the wife's family in say a contry in Eastern Europe. I will not name the country, simply refering to it by a false name of P and say perhaps the city may be W being their final destination.
The flight is destined to leave Heathrow early in the morning. Departure is around ten am. Minor problem, a snow storm arrives the night before and yes, as I have stated before, snow cripples England. Leaving their small apartment a.k.a. "flat" at four o clock in the morning to try to catch the four forty five bus to make sure they can make it, our intrepid travlers drag their fifty pound suitcases through four inches of snow about one mile. Let me make a minor correction, the husband drags the suitcases through the snow, slush and water because the English can't figure ot how to clean off their sidewalks, but why bother complaining.
After being told by the bus company the first bus went out, but they wouldn't know if they were sending out another until the first made it to Heathrow and reported, the intrepid travlers were told they should take the train as it was most likely the best way to get there. Inner shudder of fear and distrust passes through the husband upon being told this. Yes the same trains who can't get traction becase of leaves. Yes the same trains who get cancelled because of a dusting of snow or a hint of cold air. Yet, on this occasion, I must commend them, they actually got our train through. I feel sorry for the follow on passengers as I already saw the next few trains were being cancelled as we boarded ours. I, of course did not mention this to my other half. Crazy, not stupid.
Going through check in, one of our boarding passes refused to be printed. It seems there was an error and we would have to stop when we hit our airport change. Oh, yes from London we went to Prague then onto W flying the Czech national airline. No problem, we got our flight landed in Prague and went to check in our outstanding boarding pass. It seems however our seats were no longer together. Her seat was 6c while my seat was 9B. Asking the nice lady if it was possible to switch seats, she hit a few buttons on her computer and said, "No, I am sorry, bt the plane is full." Ok, we'll just ask someone to switch with us.
Arriving at the departure gate, there seems to only be about twenty people milling about. A little while later, they call to begin the boarding. Twenty people move into the line and one person looks out the window to see. . . . . No plane!!!!!!!! Asking my wife, "Did the Polish oops I mean P government upset the Czech airlines or something?" She laughs. Trooping down the boarding ramps from the first floor to the ground floor, we are calmly herding in a waiting airport bus.
At this point, I again count heads and it seem there is only twenty people in the bus as it pulls away from the gate. "Are you sure your government didn't upset the Czechs somehow?" She laughs. At this point the bus seems to be driving across the country giving us a full tour of the runway and airport and runway and hey I have seen this place before. Seeing a small passenger jet, I point it out to my wife, porobably that one. Nope, we continue our scenic jaunt. Past the midsize turbo props. "Seriously, did your government?" She shoots me a dirty look. We continue to drive.
The bus then makes a hard left turn. Why, at this point we are making a hard turn as we are near the ass end of nowhere on a airport runway, I can not fathom. Where we pull up to a small turbo prop aircraft being loaded by one baggage handler. "I just saw our suitcases." To which my wife replied, "You are joking!?" This should not be construed as a question and you should be under no illusion as to you should answer. The baggage handler finishes loading the bags including all carry on luggage bigger than a laptop, the pilot rolls down the window and is handed a small piece of paper. I am hoping at this point it is not the instructions to a) how to drive it or b) how to get there. Also at this point, a laugh escapes with the thought about the P government and upsetting the Czechs. Didn't ask. Crazy not stupid remember? We calmly board the plane to be welcome aboard by the single stewardess and the two pilots. They can turn around from the cockpit and talk to the people in the front row if the stewardess hasn't deployed her chair.
We rearrange our seats with some poor understanding soul and the bummble bee takes us into the air and on our way to W. You know you are flying slow and low when there is no talk about the masks dropping from the ceiling for pressure loss and the brace position for a crash is don't worry about it. Announcements from the captain can't be heard over the engines. It is a Saab by the way with ashtrays in the arm rests. Fun to play with when you are a kid annoying your parents, but worrying when I can barely remember when they stopped putting them in airplanes. Your butt and body get a free complimentary upgrade vibration massage though and a selection of water, three juices and mini cans of coke. Oh, the life of luxury.
The pilot had a sense of humor though. Everytime he made an announcement involving our one stewardess, he referred to the "entire cabin crew." Even the stewardess laughed.
We eventually landed in W. tired and well shaken.
It was only a few days until the traditional Christmas would exact its toll. Walking away from the bummble bee plane, "Yep, your governement must have really upset the Czechs." Ok, maybe a little bit stupid, definitely crazy.

Modern Transit from London pt 2

January 27, 2010

I actually take the train to work every day. This means I spend over an hour everyday on the train coming and going from work on average twenty-five days a month. Yes, I said twenty five days a month. I work in hospitality specifically Food and Beverage. This means for the uneducated, I work on the days you normally have off and am up before the sun thinks about peeking out and leave work after all of you stumble out of the restaurant, bar or back to your hotel room for the evening and we get done cleaning up the mess ready to see you again the next day.
As I was stating before my rant, I take the trains all the time, at all hours and through all types of weather. (This is England, all types of weather normally occurs within the space of a day.) There are certain things baffling about the modern English rail system. I am not complaining too much about how ticket prices are tied to indexed inflation plus three percent for the next year. I won't even bitch about how the trains stop running before midnight. Don't drink and drive, but if you take the train to a friends or heaven forbid a bar in a different town with friends, you are screwed if you leave after eleven thirty. Nope, not even a complaint about an information system that fails to work properly all the time. "We regret to inform that due to a fault, no real time information can be displayed" Great, so is it coming or not?
Every May and December, the train times will switch by around three minutes. The 5:42 am train leaving Reading going to London will depart on May 16th at 5:39 am. In the first week or so of December, the train will now depart at 5:42 am until May 16th or so when it changes back. All following trains for the day will follow this three minute change. The blindingly obvious reason these train times are in effect are of course leaf fall. "What?" you may ask. At least I asked myself, so I sought out more information. Due to the possibility of heavy leaf fall which would cause the trains to not have the ability to get grip on the rails, they reschedule the trains to run later to allow them to clear the lines.
But most of the leaves fall before the end of November and the train that does the cleaning of the rails runs late in the evening and into the night. (Of course, not past midnight.) Secondly, the rail lines are supposed to be kept clear of overhanging trees and bushes by the maintenance company Network Rail. Nevermind, they are the ones in charge of making sure the rail line improvements are done on time and on budget. So I will give you the overhanging trees ad bushes.
I have the personal belief, the bosses of the company just wanted to sleep an extra few minutes during December through May. Nobody from the trains will confirm this of course. Besides if you had the opportunity to sleep an extra three minutes at four thirty in the morning, wouldn't you? Why not blame it on the leaves which fell a month ago. . .

Modern Transit from London pt 1

January 19, 2010

It seems we all understand the need to leave a little bit of extra time when we are traveling. Whether by car (gotta hope the traffic is light), train (hopefully they are running close to schedule) or even airplane (crap, gotta get through the airport), we understand delay may be inevitable. It seems reasonable, we are human traveling with other humans in machines humans built. Errors and delays will always creep in.
It seems in this country, the mode of public transport commonly used is the rail system. Oh, it is a joy to behold, riding in comfort across the miles without the cramped space of an airline seat. No other drivers the road to bother you. Oh, what a joy.
I have since discovered what should be a crowning jewel in the English transportation system has a few minor flaws. All right, they might be considered minor to people from modern countries in say Botswana or Outer Mongolia.
The British and French have the ability to construct a tunnel under the English Channel linking their two countries. Years of planning, years of construction and I can even remember when the symbolic joining of the tunnels. Flash photography, lots of smiling individuals. It is great as they run the high speed trains through the Chunnel, London to Paris as quick as you like.
Ooops, this year shortly before Christmas, they ran into a minor snag. After ten plus years, first one then several trains broke down in the tunnel. People are told to stay on the trains for their own safety. Five hours later, they are still sitting under the Channel in trains that don't work. Eventually the train are pulled from under the Channel and the passengers are freed. Of course, all other scheduled services are stopped indefinitely until they can find out what has cause this mass problem. Massive pile ups of traffic and passengers at the various stations. Oh well, the people who were trapped on the trains were given a refund, another ticket and a hundred pounds in compensation.
What evil mastermind is behind the stopping of the entire Eurostar and Euro Tunnel services? It must have been some great and dastardly deed perpetrated by the enemy of humanity! After several days, Eurostar announced they had discovered the problem. It seems the trains designed to run above the ground from London until Dover, then dip under the channel until they reach Calais and reemerge onto the surface on their way to Paris were undone by "fluffy snow." Apparently they have never encountered or dreamed of the situation where the "evil fluffy snow" could get into the electrical system and short out the entire train. Actually multiple trains were brought to their knees and trapped. It took several days before the engineers could patch the trains enough to ensure the "dastardly, evil fluffy snow" could not cripple them again.
Thankfully, I flew to Warsaw for Christmas, but that is another story.

Slight Flurries leading to accumulation of stupidity

January 15, 2010

It may strike any sane person as a slightly odd situation. A front page newspaper article involving a small front end loader, the local council and a guy trying to do snow removal. This however sums up the situation in large parts of England over the past week. Being an island in the northern Atlantic, you would think England and its people would be well suited to dealing with all sorts of weather. I would learn the hard way once again how wrong a person can be.
The English weather service predicted a heavy snowfall for large parts of England. The warning is stated by the Met office website as "light flurries leading in some areas to accumulations" This warning had been going out for days. At around five o'clock Tuesday afternoon, the first flurries began to make their descent to the ground along with several million of their friends. Growing up in Minnesota, I know when a heavy snow is coming down. This was a heavy snow with nice big fat flakes coming down at a quick pace.
Leaving work at nine thirty, I would catch the 9:37pm train to go back to Reading. Now this train ride should take thirty minutes and pass through Ascot, Wokingham and even a town called Early. Nope, I can't even make stuff like these town names up.
At the stop in Ascot, the guard on the train walks through to tell all the passengers they are holding the train in Ascot until they can decide what they should do. Apparently, the people who run the trains could not decide whether the train should terminate in Ascot or continue its run to Reading and wouldn't tell the train crew until they made the decision.
Fifteen minutes later, they made the decision to push on to the next station. Crawling along at about ten miles an hour, the train would reach Reading just shy of midnight.
The next morning, England wakes up to four inches of snow on the ground and in some places up to eight inches with more falling slowly. The rapid response to the situation? Schools and airports close, buses and trains are cancelled, shops shut. The local councils begin to tackle to problem with roads. In Reading, a city of 100,000 plus, they proceed to salt the main roads only. Secondary roads are unimportant and will be left as is. Four trucks would take care of the "gritting" the entire city.
Well the chaos would continue for days as more scattered snow showers dropped dustings across the town and country. The councils would be forced to cut their salting efforts by twenty five percent as the supplies began to run low. Then they cut the efforts to fifty percent as they had only enough stocks to last for another two days.
Now a question you may ask, is what does this have to do with the man and his digger?
A man who's brother owned an excavation company borrowed one of the loaders and proceeded to dig out the school where his children went. Asking no money, the good samaratian then dug out another nearby school. He proceeded to clear the road he was living on and helped to dig out his neighbors. His neighbors were exalting their good samariatian as he would not accept any payment for his efforts. He stated he was simply tying to help out.
While he was about digging out his neighbors a local official from the city council stopped him and told him he must desist from his efforts. If he continued, he would face a hefty fine. Asking the reason, the city council member told him he might "damage the road." Remember this is one of the roads the city decided was going to be left because they have insufficient salt to actually "grit" the road.
The city council published a statement a few days later which states, "While we appreciate people trying to help with the situation, they should only do so after contacting the offices on 08........" Wait, those offices were closed because they couldn't make it in because of the snowfall.
A week and half later and temperatures have been above freezing with rain showers. The snow has gone and the country of England pats itself on the back for how well they handled the crisis. Rail got back on line after a week, airports only closed for a few days and people emptying groccery stores in panic buying because they feared they would run out of essentials.
Yep, flurries of stupidity.