March 06, 2010
Standing at Sunningdale Station in beautiful Berkshire, one station stop from Ascot and only a half an hour from home normally fills me with a joy. If I am standing on the platform, it means normally I am on my way home. I have seen rainstorms, snow, sleet, wind whipped leaves occasionally sunshine, airplanes from Heathrow going and coming, a few sunsets and even the moon and stars as I await the train home.
My friends at Network Rail are one of the simple joys which add to the joy of traveling by train. This is the company which is tasked with the maintenance of the rail lines. A private company not quite owned, but fully subsidized by the British government in order to hide its debts from the accounts of the British nation. No, I do not make this stuff up. If in doubt, check on Wikipedia.
Of course, all of the works of man should need to be maintained and I will not claim the rail lines carrying thousands of people daily should be neglected. I can only question how any group of people can be so inept at scheduling and their ability to carry out the repairs on time for the people who actually use the lines.
Network rail had scheduled repairs for the Reading to London Waterloo line for a Sunday morning. The repair works are between Ascot and Feltham. Makes little difference, but it is about fifteen miles of rail they closed to repair a few hundred feet of track. Well, these are the stations where they have the easiest time to turn the trains around supposedly. Network Rail figured the repair works should run until 3 pm and normal train service should be restored by 3:30 pm at the latest. During this period and up until 4 p.m., they wold operate a bus replacement service for the effected stations.
I arrived at the station at 5p.m. to the station to see the signs still flashing that there were engineering works until 4 and the buses would operate until that time. This is not construed as a good sign.
The guy across the platform was already on the phone to the helpline and hearing his side of the conversation, I was filled with even less good feelings. Here follows his part of the conversation. . .
It seems the repair works were overrunning(as usual) and the help line had lost the buses. They could not tell if any buses were in operation. I know they are supposed to be running until 4p.m. Wait, it is already 5 so are they still running? So can you tell me if there is one or isn't there? He hangs up for some strange reason. Shortly after, a bus going towards London shows up. When those of us waiting for the Reading train ask, the driver can only reply. "I don't know, but you can wait by the side of the road to see if they are going to turn up."
At this point, I decide to try my luck with the help line. Boiled down conversation from their side went something like,
"We are sorry, but the engineering works have overrun. I am afraid there are no buses running. Yes, the next trains are cancelled because they can't get through Feltham. No, I am sorry, but the train crews running the trains from Reading to Ascot have all been stood down, so there is no trains from Ascot until the train from Feltham come through. Well, the next train will coming at 8:29 through Sunningdale. Well, you could go to Ascot and the next train will leave from there at 8:34. Oh, yes, you are right, that is the same as the 8:29. No sir, I can only apologize for your delay." I will leave it to your imagination, but believe it or not, I remained very nice throughout the conversation. She ended very nicely with, "Have a nice evening."
Yes of course I will. I like spending three and a half hours in 28 degree F temperatures waiting for a train that may never actually come because nobody with Network Rail management uses anything aside from their backsides to think with. Yes, I know, I am being bitter.
The train did turn up at 8:33. They were not sure if the next train would be on time or not. "Due to a fault, no real time information can be displayed." Luckily, that message came up around 8p.m. replacing the message that there was going to be engineering works and buses would replace trains until 16:00.
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